Product Support & Replacement Policy
This page explains Yuri Tools’ product support and replacement policy.
Yuri Tools does not provide product warranty, repair service, servicing, or maintenance support unless specifically mentioned in writing on the invoice, quotation, product document, or official communication.
Replacement support is available only for approved cases where a product is received damaged, faulty at delivery, wrong, or incomplete.
No Warranty or Service Support
Unless clearly mentioned in writing, Yuri Tools does not provide:
- Product warranty
- Repair support
- Servicing
- Maintenance support
- Post-use performance guarantee
- Replacement for used or mishandled products
Eligible Replacement Cases
Yuri Tools may review replacement requests only for:
- Wrong product received
- Product received damaged
- Product received faulty at delivery
- Missing item or accessory
- Incomplete order
- Transit damage
- Visible manufacturing defect before use
Claim Window
Customers must report damaged, faulty, wrong, or incomplete products within 72 hours after delivery.
The delivery date may be verified using courier tracking details, delivery proof, dispatch records, or other available delivery confirmation.
Claims reported after 72 hours may not be accepted.
Mandatory Proof Required
To raise a replacement request, customers must share:
- Invoice or proof of purchase
- Order details
- Product photos
- Packaging photos
- Clear description of the issue
- Mandatory unboxing video
Unboxing Video Criteria
The unboxing video must:
- Start before the parcel is opened
- Be recorded in one continuous clip
- Have no cuts, pauses, edits, or merged clips
- Show the shipping label, invoice label, order details, or courier AWB
- Show all sides of the sealed parcel
- Show parcel condition, tape, seal, dents, holes, leakage, or tampering
- Show the opening process clearly
- Show the product, accessories, manuals, and quantity received
- Show the damage, defect, wrong item, or missing item clearly
Claims without proper proof may not be accepted.
Reverse Shipping
For approved replacement cases related to direct purchases from Yuri Tools, Yuri Tools will bear the eligible reverse shipping cost.
Customers should not send any product back without written confirmation from Yuri Tools.
Dealer Purchase Cases
If the product was purchased from a dealer, distributor, reseller, marketplace, or third-party seller, the customer must raise the claim with the respective seller.
The dealer or seller will be responsible for handling the claim according to their own terms.
Non-Eligible Cases
Replacement will not be available if:
- Product has been used
- Product has been installed or operated
- Product has been modified, repaired, or tampered with
- Product is damaged due to wrong usage
- Product is damaged due to incorrect machine compatibility
- Product is damaged due to over-speed usage
- Product is damaged due to mishandling
- Product is damaged due to wear and tear
- Product is damaged after delivery
- Product issue is reported after 72 hours
- Invoice or purchase proof is unavailable
- Product was purchased from an unauthorized seller
Review and Final Decision
Yuri Tools will review the request based on proof, product condition, purchase source, courier records, and policy eligibility.
Yuri Tools reserves the right to reject any claim that does not meet the policy requirements.
Contact for Replacement Support
Email: customercare@yurigroup.com
Phone: +91 8591949488