Grievance Redressal
Yuri Tools aims to handle customer concerns clearly and fairly.
If your concern remains unresolved after contacting regular support, you may raise the matter through our grievance redressal process.
When to Raise a Grievance
You may raise a grievance for unresolved concerns related to:
- Product enquiry
- Order issue
- Payment or billing issue
- Delivery concern
- Replacement claim
- Customer support experience
- Website use
- Dealer or distributor communication, where applicable
Before Raising a Grievance
For regular support, please contact:
Email: inquiry@yurigroup.com
Telephone: 022-23028700
Most issues can be resolved through regular customer support.
Grievance Officer Details
Grievance Officer: Fatima S
Phone: +91 8591949488
Email: customercare@yurigroup.com
Business Details
Brand Name: Yuri Tools
Website: yurigroup.com
Legal Business Name: YURI TOOLS IMPEX LLP
Address: Office No. 1, 314-314F, Yusuf Manzil, Christ Church Lane, Sir J. J. Road, Byculla, Mumbai, Maharashtra, 400008
GSTIN: 27AACFY5072C1Z8
What to Include
Please include:
- Full name
- Phone number
- Email address
- Order number or invoice number, if applicable
- Product name, if applicable
- Date of purchase or delivery
- Description of issue
- Photos or video proof, if relevant
- Previous support communication, if available
Review Process
Yuri Tools will review the concern based on available details, purchase source, policy terms, proof submitted, and business records.
Additional information may be requested if needed.
Helpful Links
- Contact Us
- Product Support & Replacement Policy
- Cancellation, Returns, Replacement & Refund Policy
- Terms & Conditions