Shipping & Dispatch Policy

Order Processing

Orders are processed after successful payment confirmation, product availability check, and order acceptance.

For quotation-based, bulk, dealer, distributor, or enquiry-led orders, dispatch timelines may be shared separately based on product availability, payment terms, and order quantity.

Shipping Charges

Yuri Tools may offer free shipping on selected products, offers, order values, or approved orders.

In some cases, shipping charges may apply depending on:

• Product type
• Product weight
• Order quantity
• Delivery location
• Order value
• Courier serviceability
• Quotation or order terms

Any applicable shipping charges will be communicated before order confirmation or shown during checkout, where applicable.

Delivery Timeline

Orders are generally delivered within 7 to 10 working days depending on location, courier availability, product type, and dispatch status.

Delivery timelines may vary due to:

• Remote location
• Courier delay
• Public holiday
• Weather conditions
• Logistics delay
• Incorrect address
• Customer unavailability
• High shipment volume
• Unforeseen circumstances

Remote locations may require additional delivery time.

Tracking Details

Once an order is dispatched, tracking details may be shared by email, SMS, WhatsApp, courier link, or another available communication method depending on the order type and dispatch process.

Tracking updates may take some time to appear after courier pickup.

Partial Shipment

In some cases, Yuri Tools may dispatch available products separately if some items are temporarily unavailable.

Customers may be informed in such cases depending on order type and availability.

Customer Responsibility

Customers must provide accurate delivery details, including:

• Full name
• Complete address
• Pincode
• Phone number
• Email address
• GST details, if applicable

Yuri Tools will not be responsible for delay, failed delivery, or additional charges caused by incorrect or incomplete customer information.

Failed Delivery

If delivery fails due to incorrect address, unreachable phone number, customer unavailability, refusal of delivery, or similar reasons, re-delivery charges may apply.

Damaged Parcel at Delivery

If the parcel appears damaged, opened, wet, torn, tampered with, or unsafe at the time of delivery, record a video before opening it.

If the product inside is damaged, faulty, wrong, or incomplete, report the issue within 72 hours after delivery with proper proof, including an unboxing video.